Terms & Conditions

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Maison Des Fleurs (“we/us”) make this website www.maisondesfleurs.com (the “Maison Des Fleurs Service”) available to you and any of our services which are accessible on or via the www.maisondesfleurs.com site (the “Maison Des Fleurs Service”). These terms and conditions govern your use of the www.maisondesfleurs.com site and the Maison Des Fleurs service

Stated product prices exclude Maison Des Fleurs flower delivery charges. Please note that from time to time, product and delivery prices on may vary from those offered in a Maison Des Fleurs boutique or via telephone or WhatsApp.

We accept online payments using all major credit and debit cards (Visa and MasterCard).

You will be provided with the steps to navigate the order and payment process and will be required to provide us with your details, delivery address, together with contact details for the recipient.

By clicking the 'Pay Now' button at the end of the order process, you agree to our terms and conditions. Once the order is received and accepted from our side, we will send an email confirmation to the email address you have provided.

If you wish to change or cancel your online flower delivery order you can do so, however we would ask that you contact us within 4 hours. We usually start processing same day flower delivery orders within 2 – 4 hours; therefore, please contact us within this time period if you wish to change your order. As we are working with fresh flower products, once your floral arrangement has been created, we will unfortunately not be able to cancel or amend the order.

If you cancel your order within the time period mentioned, we are happy to provide you with a credit note valid for six (6) months; there will be no cash refunds.

You can reach us using the following contact details:

Email: [email protected]

Mobile: +971 55 223 6866

You can reach out to our team using the following contact details:

Email: [email protected]

Telephone: +971 4 276 5886

Mobile: +971 55 223 6866

If you would like to reach out to our Head office, you can do so using the following contact details:

Email: [email protected]

Telephone: + 971 4 5898195

If you are unsatisfied with any of our floral services or would like to raise a concern, please let us know and we will do our best to resolve the matter. Due to the perishable nature of the products, we would kindly ask that you reach out to us within 12 hours of receiving the flower delivery in case of quality-related concerns.

Whilst we agree to use all reasonable endeavors to ensure that the www.maisondesfleurs.com site and/or the Maison Des Fleurs online flower shop is fully operational and free of errors, we cannot guarantee this. Therefore, we accept no responsibility for any defects and/or interruption of the www.maisondesfleurs.com site and/or the Maison Des Fleurs online flower delivery service. We shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control, which renders the provision of the www.maisondesfleurs.com and/or the Maison Des Fleurs service impossible or impractical.

We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the www.maisondesfleurs.com site and/or the Maison Des Fleurs online flower delivery service from time to time. We will post any changes on the site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Maison Des Fleurs flower shop or www.maisondesfleurs.com site.

Additionally, we reserve the right to suspend, restrict or terminate access to the www.maisondesfleurs.com site and/or the Maison Des Fleurs online flower delivery services for any reason at any time.

These Terms and Conditions are deemed to include all other notices, policies, disclaimers and other terms contained in the www.maisondesfleurs.com site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

All rights, including copyright, in this website are owned by Maison Des Fleurs. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Maison Des Fleurs. You may not modify, distribute or repost something on this website for any reason.

The following Terms of Use Policy applies to anyone accessing or posting to Maison Des Fleurs social media sites.

Maison Des Fleurs social media sites are defined as the following:

Facebook: https://www.facebook.com/pages/Maisondesfleurs_ae

Instagram: https://www.instagram.com/maisondesfleursofficial/

By using or accessing any of Maison Des Fleurs social media sites, you agree to comply with this Terms of Use Policy as well as other engagement rules as defined by the individual social media platforms (e.g. Facebook Statement of Rights and Responsibilities, Twitter Terms of Use etc.).

By posting to a Maison Des Fleurs social media site, you agree to be solely responsible for the content of all information you contribute, link to or otherwise upload. You agree that everything you post shall be truthful, accurate, not misleading and offered in good faith and that you have the right to post such content. You agree not to post any of the following: False, misleading or deceptive comments Materials that contain confidential material or violate a third party’s right of privacy Any photos or comments that include or depict profanity, pornography, threats, hate speech, incite violence, personal attacks, illegal statements or unsafe practices Content attempting to impersonate someone else including, but not limited to, customers, clients, Maison Des Fleurs employees, member florists, suppliers, partners or other community members. Unauthorized commercial communications (spam). Viruses or other malicious codes By posting to a Maison Des Fleurs social media site, you agree to be respectful to other community members as well as Maison Des Fleurs community management team.

Maison Des Fleurs assumes no liability for errors or omissions in any material on Maison Des Fleurs social media sites.

For any content you post on Maison Des Fleurs social media sites, you warrant that it is your own original work or if it is covered by intellectual property rights owned by third parties, you represent and warrant that you have obtained all rights to that third party content and specifically grant to Maison Des Fleurs a worldwide, perpetual, irrevocable, royalty-free and fully-paid, transferable right and license to exercise all copyright, publicity, moral rights and any other IP rights with respect to any such content you provide.

We welcome feedback about our floral products and flower delivery services. If you contact us about a complaint on Maison Des Fleurs social media sites, a member of our team will respond to you and aim to resolve your complaint in a timely manner in accordance with Maison Des Fleurs Customer Services Policy.

Maison Des Fleurs has a zero-tolerance approach to customers who use abusive or threatening language and will take action to protect our customer service team including removing offensive posts and reporting the user to the appropriate social media platforms and, if deemed necessary, the police.

If you require further information about specific products before submitting your online flower delivery order, please contact our team.

All floral products are subject to availability. In the event of unavailability of a product, we reserve the right to substitute it with a product of equivalent value and quality, without prior notice.

In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all) we will contact you as soon as possible to offer alternatives. If you are unhappy with the alternatives offered, you can cancel your order and receive a credit note for the amount paid.

If you request a flower delivery to a remote area, or an area that is not included in the locations where Maison Des Fleurs delivers, there will be an extra delivery charge. You will be notified of these charges once we receive your order.

Certain flower bouquets or floral arrangements may not be available for delivery to certain areas. In this case, you will be notified once we receive your order.

In order to avoid flower delivery delays, please ensure that the full address details are provided as well as the telephone number for the intended recipient. Please also provide your telephone number and e-mail address so that we can notify you of any issues we may encounter.

If you would like us to deliver to locations where a third party is involved, such as offices, hospitals, airports and hotels, the signature of a person authorized to accept delivery on behalf of the individual or organization will be accepted as proof of delivery to your chosen recipient.

In cases where we are unable to find someone to accept delivery, or make contact and rearrange delivery, or if the recipient fails to make contact in good time, we reserve the right to charge for re-delivery to that or an alternative address.

We will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items.

Need Help? Contact Our Experts!

log in to continue