Frequently Asked Questions
We strive to provide you with the best flower delivery service experience possible. If you can’t find the answer to your question here, please feel free to reach out to us by phone or email.
General Information
Maison Des Fleurs is a luxury flower shop based in Dubai, UAE, offering premium floral arrangements, long-life roses, orchids, fresh bouquets, and gift sets with same-day and next-day delivery across the UAE.
Yes. Maison Des Fleurs operates luxury boutiques in Dubai Design District, Jumeirah Beach Road, and Abu Dhabi, alongside regional stores in Lebanon, Kuwait and Saudi Arabia. You may also shop our full collection online at maisondesfleurs.com for convenient flower delivery across the UAE.
Reach us via Phone: +971 4 276 5886, WhatsApp: +971 55 223 6866, or Email: order@maisondesfleurs.com for orders and follow-ups, and info@maisondesfleurs.com for general inquiries. Our team is available to assist with orders, customisations, and event floristry requests across Dubai and the UAE.
Maison Des Fleurs is a luxury floral design house — not a conventional flower shop. Every arrangement is handcrafted by skilled artisans using internationally sourced premium blooms. From exclusive long-life roses to bespoke event floristry, every creation reflects French-inspired craftsmanship, refined luxury, and unmatched attention to detail.
Our dedicated customer support team is available via phone, WhatsApp, and email to assist with orders, delivery inquiries, and customisation requests. For the fastest response regarding your luxury flower order in Dubai or the UAE, contact us via WhatsApp at +971 55 223 6866.
If you need to change your order, please contact us by phone or email immediately. We process same day flower delivery orders within 2-4 hours. As we work with fresh flower products, we are unable to make any changes to your order once your floral arrangement has been created.
As the UAE’s leading flower shop, we accept payment using all major credit and debit cards, including Visa and MasterCard.
We recommend that you create an account before placing an order, as it enables you to access all features of our online flower shop on the website and ensures a smooth checkout process.
Product Information
Maison Des Fleurs offers fresh flowers, orchids, bouquets, long-life roses, faux flowers, faux plants, sculpted vase arrangements, signature collections, gift sets with chocolates and dates, and seasonal collections for Ramadan, Mother’s Day, Valentine’s Day, UAE National Day, Christmas, and more.
Long-life roses are premium preserved roses that retain their natural beauty far longer than fresh-cut flowers. Elegantly presented in signature acrylic boxes, they symbolise love, romance, and artistry — making them a popular choice for luxury gifting in Dubai. Contact us for specific longevity and care details.
Maison Des Fleurs offers a luxury faux flowers and faux plants collection — each arrangement meticulously handcrafted to mirror the beauty of real blooms. Ideal for home décor, offices, and gifting, our faux collections provide lasting elegance without the maintenance requirements of fresh flowers.
Maison Des Fleurs regularly curates exclusive seasonal collections including Ramadan, Mother’s Day, Valentine’s Day, Christmas, UAE National Day, Nowruz, Easter, and Summer and Fall Collections. Each is thoughtfully designed with bespoke luxury floral arrangements unique to the Maison Des Fleurs brand.
Maison Des Fleurs offers curated luxury gift sets paired with fine chocolates and dates — ideal for corporate gifting, VIP occasions, and personal celebrations. Each gift set is assembled with the same artisanal care and refined luxury packaging that defines the Maison Des Fleurs brand.
The Maison Des Fleurs Signature Collection represents the pinnacle of our floral artistry — a curated range of arrangements embodying the brand’s identity and craft. Ideal for premium gifting and milestone celebrations, these pieces are defining expressions of luxury floristry available online at maisondesfleurs.com.
Purchasing & Orders
Order luxury flowers online at maisondesfleurs.com, visit any boutique in Dubai or Abu Dhabi, call +971 4 276 5886, or message via WhatsApp at +971 55 223 6866. For orders and follow-ups, email order@maisondesfleurs.com. Creating an account ensures a seamless checkout and easy order tracking.
Maison Des Fleurs offers convenient WhatsApp ordering for luxury flowers and gift sets in Dubai and across the UAE. Simply message +971 55 223 6866 with your preferred arrangement, delivery address, and any customisation requests. Our team will guide you through the process.
Maison Des Fleurs accepts all major credit and debit cards including Visa and MasterCard, processed securely through our website checkout. For specific payment-related queries, please contact our team via phone or email at order@maisondesfleurs.com.
Contact our team immediately via phone at +971 4 276 5886 or email order@maisondesfleurs.com. As same-day flower delivery orders in Dubai are processed within 2–4 hours, changes cannot be made once your floral arrangement has been created. We advise reviewing all order details before confirming.
Maison Des Fleurs accommodates corporate clients, event planners, and bulk purchasers seeking premium floral arrangements. For wholesale and event floristry inquiries in Dubai or the UAE, submit a request via maisondesfleurs.com/corporate-inquiry or contact us directly for a bespoke consultation.
A personalised message card may be included with your luxury flower order. Simply enter your message during checkout on our website, or share it with our team when ordering via WhatsApp or phone, to make your gifting experience truly memorable.
Shipping & Delivery
Maison Des Fleurs delivers luxury flowers across all UAE emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah. Delivery charges and minimum order values vary by emirate. Please visit maisondesfleurs.com/delivery for the full rate card.
You can select your preferred delivery time from the slots available when placing your order from our flower shop and we will deliver the floral arrangement within the selected time slot. If for any reason we can’t make the delivery during the requested time slot, we will contact you as soon as your order is received.
Maison Des Fleurs offers same-day flower delivery in Dubai and select UAE locations, processing orders within 2–4 hours. To ensure same-day delivery of your luxury floral arrangement, we recommend placing your order as early as possible.
Maison Des Fleurs delivers luxury flowers to hotels, hospitals, airports, offices, and third-party venues across the UAE. Please provide full address details including floor, room, or department. An authorised representative’s signature at the location serves as proof of delivery.
An order confirmation will be sent to your registered email upon placement. For real-time delivery updates on your luxury flower order in Dubai or the UAE, contact us via WhatsApp at +971 55 223 6866 or call +971 4 276 5886.
Returns & Refunds
As we deal with fresh flower products, returns of flower arrangements are unfortunately not possible.
Having said that, at Maison Des Fleurs we strive to deliver high-quality fresh flower arrangements and flower bouquets. If for any reason the flowers are damaged in transit or you have concerns with regards to the quality of the product, please contact us within 24 hours of the flower delivery. Upon review, if the damage is sustained at our end, we will either replace the flower product or provide a refund.
Please note that we cannot refund or replace any products if we are notified of the damage after more than 24 hours from receipt.
If your flowers arrive damaged or you have quality concerns, contact Maison Des Fleurs within 24 hours of delivery at order@maisondesfleurs.com or WhatsApp +971 55 223 6866. Upon review, if the issue is on our end, we will replace the product or issue a refund. Concerns raised after 24 hours cannot be processed.
Contact our team within 24 hours of receiving your luxury flower delivery via email at order@maisondesfleurs.com, phone at +971 4 276 5886, or WhatsApp at +971 55 223 6866. Please provide your order details and photographs of the concern for a prompt review and resolution.
Contact Maison Des Fleurs within 24 hours of delivery with your order number and photographs of the issue. Reach us at order@maisondesfleurs.com or WhatsApp +971 55 223 6866. Where the damage is on our end, we will arrange a replacement or refund per our quality assurance policy.
Special Offers & Promotions
Maison Des Fleurs periodically offers exclusive promotions and seasonal discounts across its luxury floral collections. Follow us on Instagram @maisondesfleursofficial, Facebook, and Pinterest, or visit maisondesfleurs.com to stay informed about the latest offers from Dubai’s premier luxury flower shop.
Maison Des Fleurs may offer complimentary delivery on select promotions throughout the year. For current free delivery offers and eligibility, visit maisondesfleurs.com or contact our team via WhatsApp at +971 55 223 6866. Standard UAE delivery charges otherwise apply per our rate card.
Special pricing may be available for qualifying corporate clients and large-scale luxury flower orders in the UAE. To explore corporate flower gifting solutions and bulk order arrangements, submit a Corporate Inquiry at maisondesfleurs.com/corporate-inquiry or contact our team directly.
For information on loyalty programs or exclusive member benefits at Maison Des Fleurs, please contact our team at info@maisondesfleurs.com or visit our website for the latest updates. Our team will be happy to advise on available initiatives for our valued customers across the UAE.
